We know not everyone has the access, skills or confidence to use online services. From April 2027, changes to our Digital Support Service will help more people access justice and improve support for some of our most disadvantaged users.
In this episode, a Delivery Director shares their journey to senior leadership and outlines a strategy to make careers in the justice system accessible to all. Social mobility ambassadors then share their outreach experiences and the impact of this work.
In this blog, Gary O’Reilly explains how HMCTS is taking a careful and responsible approach to adopting artificial intelligence, and how it is being used to support staff and improve justice services.
For Volunteers' Week 2026, we're hearing from Carol Trigg, a magistrate for over 22 years and a true testament to what volunteering means. After losing most of her sight in 2012, Carol could have stepped away. Instead, she adapted, continuing to serve her community with the same dedication as ever.
Adam Lennon reflects on progress in family justice — from faster probate grants to the majority of divorce applications being made online, and looks forwards to Child Focused Courts, helping families to resolve disputes more quickly.
Rosemary Rand and Emma Petty, Service Owners for Civil at HMCTS, reflect on a year of progress in the civil courts — from faster digital services to preparations for landmark housing legislation — and look ahead to what the next 12 months will bring.
Craig Robb, Deputy Director and Crime Live Service Owner at HMCTS, reflects on the past year in the criminal courts – what’s been achieved, what needs to change and why he remains confident in the direction of travel.
Before a defendant reaches the dock of the courtroom, there’s a complex operation involving transport drivers, custody officers, and multiple agencies to get them there. In this episode, Josie goes behind the scenes at Manchester Magistrates Court, spending a day …
HMCTS Chief Executive Nick Goodwin reflects on how the organisation has built strong foundations for continued transformation, the challenges that remain, and what the future holds.
Over 75 stakeholders from our Public Engagement Groups recently came together for a day of collaboration and presentations, sharing invaluable feedback to help us improve services and ensure court users can access justice when they need it.
Hywel, Caren and Mari from the Welsh Language Unit to explore the support available, from dedicated helplines and translation services to in-court interpreters and why being able to speak your first language can make all the difference during life's most difficult moments.
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