As Women in Tech Week is being marked across government and the wider community, I have been reflecting on my own experiences of leading digital transformation in a complex environment. Over the past year, I have had the privilege of …
If we want to design ethical, inclusive services that truly meet people’s needs, we also need to think about the emotional impact of research on the teams delivering it. Transforming government digital services requires adaptability. Researchers engage with a wide range …
A digital service that works well at launch may not continue to meet users’ needs in the same way years later. So, when we wanted to better understand how our service was being used today and whether it still supports …
AI is transforming how we build digital services. Tools like GitHub Copilot help our teams write code faster and solve problems more efficiently. However, using AI well means using it responsibly. We have recently published the Ministry of Justice’s Engineering …
What is Launchpad Auth? First of all, what is Launchpad? In brief, Launchpad is an innovative HMPPS in-cell tech programme that gives prisoners secure laptops with digital services in their cells to support their rehabilitation. Many teams work within this …
In the rapidly evolving world of digital transformation, the MoJ has embraced a modern strategy, one that centres around flexibility, data-driven decisions, and user-led services. This approach is aimed at delivering justice that’s faster, simpler, and better for all. Recently, …
Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …
Building on our first digital prisoner-facing service The digital Launchpad Product Delivery team went live with the new prisoner-facing Launchpad Home and Launchpad Auth on in-cell prisoner laptops on 4 June 2024. Launchpad Home is the new home page and …
I am a User Researcher working in Justice Digital as part of the HMPPS Digital team, we enable effective digital services for all who interact with the prison and probation service. The day I joined Justice Digital, a new digital …
