Design
The Buildings, Design and Construction digital team in MHCLG is working with policy colleagues and stakeholders to explore ways to improve building safety outcomes. Learn how we’re using user research, mapping data flows and exploring common data standards to help make critical buildings safety information clearer, consistent and accessible, and how you can get involved.
The Content Improvement team in MHCLG focuses on making sure internal content across our platforms is accessible and user-friendly, and meets the needs of all colleagues. By treating content as critical infrastructure rather than just a communications tool, we’re helping our colleagues, and the AI tools they use, work more efficiently.
How do you choose a clear, accessible name for a new service? Find out how the Homes for Ukraine Digital team found a user-centred name that would work long term for its new system for managing Homes for Ukraine data.
The Renters’ Right Act changed the law for 11 million tenants who live in private properties in England and the 2.3 million landlords who rent them out. Find out how content design and policy teams worked together to help them prepare for the changes, and what the teams learnt on the journey.
In this blog post, Kate Harries, head of user-centred design for the Funding Service, shares how the team have been creating a new sustainable digital service to provide a more user-centred and data rich experience for grant teams and grant recipients alike.
What turns a case study into something people can use? Insights from local planning authorities shaped a user-centred approach to a series of digital planning case studies, helping them sit alongside plan-making guidance, support peer learning and build confidence in how planning teams use digital tools.
MHCLG's Funding Service is transforming how grants are delivered, saving time and money for the department and the communities we serve. As 2025 draws to a close, learn about the team's progress and ambitious plans for the new year, including creating a more joined up and integrated service that solves a whole problem for users.
What does a safe housing system look like when it works for residents? Learn how our System Design team’s research is informing thinking on a new regulator designed to protect residents and improve safety and quality across the built environment.
Where we live has a huge impact on our lives. The safety, quality and sustainability of our living environment is part of a vast and complex system. Learn how MHCLG's System Design team visualised this complex system, bringing real people’s experiences to life within it as part of their work to support user-centred policy design.
An intranet is an essential digital platform that connects employees within an organisation, giving them easy access to internal news and resources. Sian, content designer, shares how user-centred design transformed our department's intranet, streamlining communication, knowledge sharing and accessibility to help our UK-wide staff work more productively and efficiently.
