NHS App Roadmap
We are always working to improve the NHS App. Read about what’s been recently delivered, what we’re currently working on and what’s coming up next.
The NHS App's roadmap is focused on work that contributes towards these high-level objectives:
Improve health outcomes
Support users to prevent, improve and manage ill health, for example by:
- putting them in control of their own health and care, and the health and care of those they care for
- increasing their skills, confidence, knowledge and capacity for self-advocacy
- connecting them to health prevention services
Deliver productivity growth and cost savings
Free up time for frontline teams and reduce administrative overheads, for example by:
- increasing users’ ability to self-serve, for example booking and managing appointments
- supporting operational efficiency, for example reducing do-not-attends and unnecessary queries to GP surgeries
- reducing operational costs, for example replacing SMS and letters with NHS App messages
- helping users get to the right place, first time
- designing NHS App services in a way that supports the priorities of the health system
This roadmap covers the work of the NHS App team. It does not cover all of the digital services mentioned in the 10 Year Health Plan for England or the Medium Term Planning Framework.
Appointments
Each month, there are around 13 million views of secondary care appointment details, as well as 6.5 million visits to third-party services to manage those appointments, helping to avoid do-not-attends at hospitals.
Additionally, more than 400,000 GP surgery appointments are booked or cancelled on the NHS App each month and there are more than 2.5 million visits to online consultation services for people to ask their GP about a health problem.
- began a pilot with one hospital allowing patients on a Patient-Initiated Follow-Up (PIFU) pathway to request a follow-up appointment via the NHS App
- improved the main GP appointment booking journey by bringing it up to the latest design standards
- allowing more patients on a PIFU pathway to request a follow-up appointment via the NHS App
- improving how we present and communicate waiting list data
- improving the remaining parts of the GP appointment booking journey by bringing them up to the latest design standards, in particular error messages
- improving the experience of patients waiting for treatment
- extending secondary care appointment management to users who manage health services for others
Prescriptions
Every month, NHS App users make more than 6 million repeat prescription requests. Usage of this service has increased 38% compared to 2024. Each request made digitally saves 3 minutes of GP surgery time compared to analogue methods.
- extended the ability to view and track prescription statuses to 18.5% of pharmacies
- ready-to-collect prescription notifications are now live with 104 pharmacies, helping patients to collect their medicines sooner
- rolling out prescription status viewing and tracking to more users
- enabling prescription order tracking for users who manage health services for others aged 10 or less
- rolling out ready-to-collect prescription notifications to more users
- allowing users to see the full list of their repeat prescriptions, including those which may be currently unavailable to request, for example because it is too early to order or because a medicine review is required
- updating Service Search API to version 3 to ensure the nominate a pharmacy service continues to work when version 2 is deprecated
- helping users to set reminders to request repeat prescriptions, to support better medicines adherence and reduce usage of the emergency prescriptions service
- understanding how the NHS App can be used as a front door to pharmacy services
Health records
Every month, NHS App users view their GP health record around 20 million times, including 9 million views of test results. Usage of these has increased by more than 34% compared to 2024.
- helping users to find information in their appointment notes and documents in the GP health record
- supporting GP systems and GP surgeries to adopt GP Connect (patient facing) APIs
- helping users to view detailed test results and more easily interpret changes between consecutive results
- making it easier to find specific information in the GP health record
Messaging
Sending messages via the NHS App means that patients can access all of their messages in one place, and avoids the cost of sending a letter or SMS.
To support digital-first messaging, we’re working with NHS Notify to increase the number of messages that are read in the NHS App.
- increased the notification opt-in rate by 8% since the start of 2025; currently, 88% of active users are opted in to push notifications so are notified when they receive a new message
- started prompting users to opt in to push notifications
- enabling more messages to be sent through the NHS App by onboarding new services and adding new message types
- enabling digital letters from secondary care trusts to be viewed within the NHS App inbox
- continuing to enable more NHS services to send messages through the NHS App
- continuing to increase the number of users opted in to receive push notifications, and increasing the read rate of NHS App messages
- working towards a single inbox for all messages, helping users to find messages more easily
- understanding how users might want to set preferences for different types of push notification
- testing email prompts to increase the read rate of NHS App messages
- understanding how messaging should work for users who manage health services for others
- giving users more tools to manage their inbox, such as search functionality
- reduced the average time to log in by about 3 seconds
- enabled the use of password managers and passkeys on Android devices to help users log into the NHS App quicker and easier, and reduce the number of one-time passcode SMS
- started to prompt users to enable login using their fingerprint, face or iris
- trialled a local campaign card promoting a new blood donation centre in Brighton
- significant changes to navigation within the NHS App that will make it easier to find services, leading to greater usage and awareness of these services, fewer incomplete or abandoned journeys and increased user satisfaction
- testing a new pattern for navigating to integrated services to improve task completion rates on those services
- supporting the use of password managers and passkeys on iOS devices to help users log into the NHS App quicker and easier, and reduce the number of one-time passcode SMS
- improving error screens to give users clearer guidance about what they can do when they encounter them, and reduce the volume of support requests sent to our helpdesk
- improving NHS App help and support content so that users can get answers to common problems more quickly
- making it easier for users to switch profiles when they need to manage services for someone else
- testing a version of the NHS App built using native code and native design conventions to understand the benefits of this approach
- encouraging more users to verify their identity so that they can access more services in the NHS App
- exploring additional ways to personalise navigation in the NHS App
- improving the way parents and carers find and complete tasks for the people that they care for
- resolving an issue that causes users’ NHS App sessions to time out
- exploring the feasibility and viability of a separate system to manage content on the campaign card, enabling us to change content more quickly and easily
- further reducing the time it takes to log into the NHS App and the number of logins that require a one-time passcode SMS
Integrated services
Many services in the NHS App are provided by integrating third-party services and making them available to users with single sign-on via NHS login. Find out more about how to integrate with the NHS App.
- began a trial of an AI-enabled triage service with one GP surgery
- integrated a new service to check and book RSV vaccinations (currently available to a small number of users)
- see a list of all integrated services currently live in the NHS App
- integrating a new service that allows users to change their home address
- integrating more online consultation services to increase the number of users who can use these to contact their GP for medical advice
- improving the Make your organ donation decision journey, including an upgrade to the latest NHS App design patterns
- trialling AI-enabled triage across a larger area
- integrating a new vaccinations hub to bring together existing and new digital vaccination services
- see a list of partners and services currently integrating into the NHS App
NHS App operations
- improved our ability to allow users to provide feedback about the NHS App
- improving our performance measurement and analytics setup so that we have an improved view of how the app is performing for users
- improving the security of our infrastructure to ensure the NHS App is able to run safely and securely
- improving app performance and stability, reducing development time and infrastructure costs
- giving customer support teams better documentation to use during issue resolution
- updating the NHS App contact us form to collect information that better enables customer support to resolve issues more quickly
- creating a separate NHS App contact us form for staff at NHS organisations to use
- migrating to a new customer service platform
Latest releases
For details of our latest releases, please see our release notes.
Further information
See the NHS App features for details of what people can do now in the NHS App.
See Chapter 3 of the 10 Year Health Plan to understand the longer-term direction of the NHS App.
See our promotional toolkit, designed to help you tell people, including your patients, about the NHS App.
See NHS App Management Information for published information about the number of users and usage for the NHS App, and for features that are available through the NHS App.
Last edited: 19 January 2026 1:52 pm