Customer stories
Read real-life stories from our customers as they share their experiences of claiming compensation with FSCS.
I got £17k back after my pension operator went into liquidation
09 August 2024
Janet* took advice to transfer her pension into a self-invested personal pension (SIPP) but when the SIPP operator failed, she turned to FSCS for help.
I lost money when my investment was matured too early
09 August 2024
James* lost money when a wealth management firm matured his investment too early. Here’s how he claimed with FSCS and got his money back.
My financial provider disappeared, putting over £40k at risk
06 August 2024
After transferring her existing pension into a self-invested personal pension, Nicole*’s investments started performing poorly and she couldn’t reach her provider.
My investments lost all their value
06 August 2024
Leon* took financial advice to make some new investments, but the advice firm he used went out of business and his investments were worth nothing.
I got £20k back after I was mis-sold a SIPP
05 August 2024
Read about how Anil* was mis-sold a self-invested personal pension, which led him to claim compensation with FSCS.
We would have had to sell our house if we hadn’t got compensation
05 August 2024
Aged 65, Robert* discovered he had just 11p left in his self-invested personal pension. This is his story of how claiming compensation with FSCS changed his life.
Compensation from FSCS meant I could retire at 60 as planned
05 August 2024
Helen* took advice to combine her retirement savings into a self-invested personal pension but she lost money due to some high-risk, unsuitable investments.
Bad advice put £60k of my pension at risk
05 August 2024
Graeme, better known by his nickname Buzz, transferred his pension so he could retire early but ended up nearly losing £60k from his pension pot.