Customer Service Advisor
| Dyddiad hysbysebu: | 28 Mai 2026 |
|---|---|
| Cyflog: | £28,210 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mehefin 2026 |
| Lleoliad: | Llandudno Junction, Conwy County |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | North Wales Housing |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Customer Service Advisor
Location: Llandudno Junction
Contract: Permanent
Salary: £28,210 per annum
Do you have brilliant customer service skills, and are you comfortable with everyday conversations in Welsh? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.
About the Role
Reporting to the Customer Service Manager, you’ll be responsible for providing an outstanding level of service to customers of all North Wales Housing’s services over the telephone, via e-mail and letters, and through on-line and face to face interactions.
Key responsibilities include:
Providing support and guidance to customers contacting North Wales Housing, including a Front of House service
Signposting to other service providers
Acting as the first point of contact for customers regarding current customer rent balances and requests for repairs
Raising repairs and general property administration (including resident satisfaction)
Taking payments via the phone or at our office locations, using the automated payment
Inputting jobs into a works system and coordinating with trade operatives to ensure schedules are arranged based on geographic location, to support best use of resource
About You
We’re looking for friendly, professional individuals who put customers at the heart of everything they do.
Essential requirements:
Welsh Language: Level 3 – conversational Welsh
Positive ‘can do’ attitude and team player
Proven experience providing high quality customer service
Highly organised, with superb administrative skills
Flexible approach to work, with the ability to work under pressure and prioritise workloads
Good level of numeracy, with effective verbal and written communication skills
Computer literacy including use of Microsoft Word, Excel and Outlook and CRM systems
Why Join Us?
North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.
We offer:
A supportive, values‑driven organisation
Minimum of 25 days annual leave plus bank holidays
Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
Further studies support and career development opportunities
Employee health assistance and Annual Leave purchase scheme
Enhanced maternity and paternity pay
Generous contributory pension scheme
Applying
If you’re customer‑focused, detail‑oriented and keen to support a meaningful project, we’d love to hear from you.
Our values
We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first.
At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.
Job Applicant Privacy Notice
We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.
For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice
Location: Llandudno Junction
Contract: Permanent
Salary: £28,210 per annum
Do you have brilliant customer service skills, and are you comfortable with everyday conversations in Welsh? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture, where you will benefit from our full support to fulfil your personal development.
About the Role
Reporting to the Customer Service Manager, you’ll be responsible for providing an outstanding level of service to customers of all North Wales Housing’s services over the telephone, via e-mail and letters, and through on-line and face to face interactions.
Key responsibilities include:
Providing support and guidance to customers contacting North Wales Housing, including a Front of House service
Signposting to other service providers
Acting as the first point of contact for customers regarding current customer rent balances and requests for repairs
Raising repairs and general property administration (including resident satisfaction)
Taking payments via the phone or at our office locations, using the automated payment
Inputting jobs into a works system and coordinating with trade operatives to ensure schedules are arranged based on geographic location, to support best use of resource
About You
We’re looking for friendly, professional individuals who put customers at the heart of everything they do.
Essential requirements:
Welsh Language: Level 3 – conversational Welsh
Positive ‘can do’ attitude and team player
Proven experience providing high quality customer service
Highly organised, with superb administrative skills
Flexible approach to work, with the ability to work under pressure and prioritise workloads
Good level of numeracy, with effective verbal and written communication skills
Computer literacy including use of Microsoft Word, Excel and Outlook and CRM systems
Why Join Us?
North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.
We offer:
A supportive, values‑driven organisation
Minimum of 25 days annual leave plus bank holidays
Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
Further studies support and career development opportunities
Employee health assistance and Annual Leave purchase scheme
Enhanced maternity and paternity pay
Generous contributory pension scheme
Applying
If you’re customer‑focused, detail‑oriented and keen to support a meaningful project, we’d love to hear from you.
Our values
We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first.
At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.
Job Applicant Privacy Notice
We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.
For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.