Administrator
| Dyddiad hysbysebu: | 13 Mai 2026 |
|---|---|
| Cyflog: | £24,750 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | dependent on experience |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Mehefin 2026 |
| Lleoliad: | Staffordshire, West Midlands |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Citizens Advice Staffordshire South West |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Location:
A mix of office and home based working across the districts of Stafford Borough, Cannock Chase and South Staffs.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy, effective oral and written communication skills. As our Administrator, you’ll be the 'go-to' person for the entire CASSW team—supporting everyone from senior management to our frontline caseworkers and volunteers to ensure our services run smoothly.
You will:
● Administer incoming and outgoing post, email and voicemail, prioritising the workload.
● Update CRM systems to accurately input data, client information, scan and attach documents and add outcomes.
● Maintain task lists on CRM system, ensuring tasks are dealt with within a timely manner to meet quality requirements.
● Answer the telephone, deal with enquiries and refer appropriately.
● Support with preparation/ formatting and sending of Confirmation of Advice letters, charity applications, correspondence with creditors with supporting documentation, on behalf of clients as required.
● Prepare, send and respond to emails, letters, documents and reports, as required in line with CASSW procedures.
● Cover Reception when required.
What’s in it for you?
Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.
We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
What are we looking for?
We want to work with people who are passionate about giving an effective service to those most in need.
You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.
A mix of office and home based working across the districts of Stafford Borough, Cannock Chase and South Staffs.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy, effective oral and written communication skills. As our Administrator, you’ll be the 'go-to' person for the entire CASSW team—supporting everyone from senior management to our frontline caseworkers and volunteers to ensure our services run smoothly.
You will:
● Administer incoming and outgoing post, email and voicemail, prioritising the workload.
● Update CRM systems to accurately input data, client information, scan and attach documents and add outcomes.
● Maintain task lists on CRM system, ensuring tasks are dealt with within a timely manner to meet quality requirements.
● Answer the telephone, deal with enquiries and refer appropriately.
● Support with preparation/ formatting and sending of Confirmation of Advice letters, charity applications, correspondence with creditors with supporting documentation, on behalf of clients as required.
● Prepare, send and respond to emails, letters, documents and reports, as required in line with CASSW procedures.
● Cover Reception when required.
What’s in it for you?
Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.
We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking at some offices and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.
What are we looking for?
We want to work with people who are passionate about giving an effective service to those most in need.
You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.