IT Service Desk Technician
| Posting date: | 01 June 2026 |
|---|---|
| Hours: | Part time |
| Closing date: | 15 June 2026 |
| Location: | B32 3NT |
| Remote working: | On-site only |
| Company: | Birmingham Newman University |
| Job type: | Permanent |
| Job reference: | NU3526 |
Summary
Birmingham Newman University is seeking to appoint a part-time IT Service Desk Technician to work on Mondays and Tuesdays. The role involves working in a first-line capacity on a busy IT Service Desk, answering and logging calls, dealing with staff, students and visitor queries on face-to-face basis, call logging system and email, escalating issues to other colleagues.
Candidates should have experience of working in a customer-facing role, with the ability to communicate effectively at all levels. They should also possess excellent IT Skills, including knowledge of Microsoft products such as Microsoft 365, Teams, OneDrive, SharePoint, Email), with a willingness to learn and develop Information Technology skills.
Informal enquiries about this opportunity are very welcome. Please contact Raj Kumar at raj.kumar@staff.newman.ac.uk to discuss the role further.
An application form and further details about this role are available from newman.ac.uk/jobs. Please email your completed application form by the advertised closing date to: recruitment@newman.ac.uk.
Please note that CVs are not accepted as part of the application process unless explicitly stated
Closing date for applications: 15 June
Interviews will take place in July TBC
Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities. Further details of the full range of staff benefits available can be found on our website: https://www.newman.ac.uk/knowledge-base/staff-benefits/ or please contact the Human Resources Department.
Birmingham Newman University is an Equal Opportunity Employer
Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.
Candidates should have experience of working in a customer-facing role, with the ability to communicate effectively at all levels. They should also possess excellent IT Skills, including knowledge of Microsoft products such as Microsoft 365, Teams, OneDrive, SharePoint, Email), with a willingness to learn and develop Information Technology skills.
Informal enquiries about this opportunity are very welcome. Please contact Raj Kumar at raj.kumar@staff.newman.ac.uk to discuss the role further.
An application form and further details about this role are available from newman.ac.uk/jobs. Please email your completed application form by the advertised closing date to: recruitment@newman.ac.uk.
Please note that CVs are not accepted as part of the application process unless explicitly stated
Closing date for applications: 15 June
Interviews will take place in July TBC
Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities. Further details of the full range of staff benefits available can be found on our website: https://www.newman.ac.uk/knowledge-base/staff-benefits/ or please contact the Human Resources Department.
Birmingham Newman University is an Equal Opportunity Employer
Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.