Hotel Manager
| Posting date: | 04 June 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 July 2026 |
| Location: | SK8 1HX |
| Remote working: | On-site only |
| Company: | Brightstar Hospitality Management |
| Job type: | Permanent |
| Job reference: | BRI1263 |
Summary
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As Hotel Manager you’ll provide day-to-day leadership and direction by maximising financial returns, driving development of people as well as creating and maintaining a unique and memorable guest experience throughout. You’ll lead from the front with direction to maximise financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction.
Objectives of this role:
Foster a collaborative and supportive environment where employees feel valued and motivated.
Drive exceptional guest experiences and satisfaction
Oversee efficiency and profitable operations.
Maximize revenue and profitability through strategic planning and execution.
Represent the property as a trusted community figure and brand ambassador.
Key Responsibilities
People
Recruit, develop and maintain a team that is engaged and delivers the highest standards and experiences, following Brightstar HR procedures.
Ensure an effective onboarding process is in place for all new starters, using PlanDay.
Motivate, coach and mentor teams building an internal pipeline for succession.
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Ensure all Brightstar HR policies are being adhered to across the business and provide guidance when / if required to Heads of Departments.
Control Payroll structure and maximize hours productivity, following budgeted KPIs and using internal Brightstar tools.
Communicate effectively with your line Manager and any Central employees at Brightstar, to maintain a strong People culture between the property and above property.
Quality
Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team to establish and implement services and programs that exceed guest expectations.
Drive guest quality scores performance metrics across the business via Heads of Departments to ensure all benchmarks are met
Respond to all guest feedback within an acceptable timeframe. Action improvements as and when needed to ensure positive future feedback
Ensure property maintains a high standard of maintenance with ongoing PPM in place.
Grow guest satisfaction and online reputation metrics through targeted actions.
Create, communicate, and drive Company standards to head of Departments and ensure compliance within Brightstar brand guidelines / expectations are met.
Act as central communications point during emergency / crisis situations and ensure the procedures are kept up to date.
Prepare and submit statistical, performance and reports as required by Brightstar Hospitality Management.
Ensure good daily communication within the departments for efficient daily operations.
Profit
Maintain an effective control of revenue and expenditure to achieve optimum financial efficiency, generating expected GOP % and EBITDA % conversion
Ensure HOD’s are operating within their set budgets, managing expenditure, mitigating if required.
Strong understanding of P&L management and Accounts, to be able to forecast and budget following scheduled requirements set by Brightstar Hospitality Management.
Work in close collaboration with the Central Team: Group Sales, Marketing, Finance and HR to maximize operational efficiencies.
Use company systems and processes to maximize revenues, distribute the hotel and control profitability.
Manage and control payroll in line with business levels and budgets.
Responsible Business
Ensure a safe and secure environment for guests, colleagues, and hotel assets in compliance with policies and procedures and regulatory requirements.
Ensure Health & Safety and Fire Safety meets the legal standards to ensure compliance and an effective collaboration with ADL Associates (H&S Auditor consultant appointed by Brightstar)
Ensure Food Safety meets the minimum legal stand and develop best practices to fully comply with the local regulations.
Act as public relations representative to raise awareness of hotel and brand in the local community.
Serve as manager on duty as and when required.
Drive and maximize Sales by working closely with the wider Sales team as well as maximizing on site sales through upselling and detailed revenue capture opportunities – maximize each and every opportunity.
Perform any other reasonable tasks as required to ensure the safety and success of the business.
Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
Complete all E-learning and mandatory training within required timeframes.
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list
As Hotel Manager you’ll provide day-to-day leadership and direction by maximising financial returns, driving development of people as well as creating and maintaining a unique and memorable guest experience throughout. You’ll lead from the front with direction to maximise financial returns through revenue generation and productivity to ensure increased levels of customer satisfaction.
Objectives of this role:
Foster a collaborative and supportive environment where employees feel valued and motivated.
Drive exceptional guest experiences and satisfaction
Oversee efficiency and profitable operations.
Maximize revenue and profitability through strategic planning and execution.
Represent the property as a trusted community figure and brand ambassador.
Key Responsibilities
People
Recruit, develop and maintain a team that is engaged and delivers the highest standards and experiences, following Brightstar HR procedures.
Ensure an effective onboarding process is in place for all new starters, using PlanDay.
Motivate, coach and mentor teams building an internal pipeline for succession.
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Ensure all Brightstar HR policies are being adhered to across the business and provide guidance when / if required to Heads of Departments.
Control Payroll structure and maximize hours productivity, following budgeted KPIs and using internal Brightstar tools.
Communicate effectively with your line Manager and any Central employees at Brightstar, to maintain a strong People culture between the property and above property.
Quality
Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team to establish and implement services and programs that exceed guest expectations.
Drive guest quality scores performance metrics across the business via Heads of Departments to ensure all benchmarks are met
Respond to all guest feedback within an acceptable timeframe. Action improvements as and when needed to ensure positive future feedback
Ensure property maintains a high standard of maintenance with ongoing PPM in place.
Grow guest satisfaction and online reputation metrics through targeted actions.
Create, communicate, and drive Company standards to head of Departments and ensure compliance within Brightstar brand guidelines / expectations are met.
Act as central communications point during emergency / crisis situations and ensure the procedures are kept up to date.
Prepare and submit statistical, performance and reports as required by Brightstar Hospitality Management.
Ensure good daily communication within the departments for efficient daily operations.
Profit
Maintain an effective control of revenue and expenditure to achieve optimum financial efficiency, generating expected GOP % and EBITDA % conversion
Ensure HOD’s are operating within their set budgets, managing expenditure, mitigating if required.
Strong understanding of P&L management and Accounts, to be able to forecast and budget following scheduled requirements set by Brightstar Hospitality Management.
Work in close collaboration with the Central Team: Group Sales, Marketing, Finance and HR to maximize operational efficiencies.
Use company systems and processes to maximize revenues, distribute the hotel and control profitability.
Manage and control payroll in line with business levels and budgets.
Responsible Business
Ensure a safe and secure environment for guests, colleagues, and hotel assets in compliance with policies and procedures and regulatory requirements.
Ensure Health & Safety and Fire Safety meets the legal standards to ensure compliance and an effective collaboration with ADL Associates (H&S Auditor consultant appointed by Brightstar)
Ensure Food Safety meets the minimum legal stand and develop best practices to fully comply with the local regulations.
Act as public relations representative to raise awareness of hotel and brand in the local community.
Serve as manager on duty as and when required.
Drive and maximize Sales by working closely with the wider Sales team as well as maximizing on site sales through upselling and detailed revenue capture opportunities – maximize each and every opportunity.
Perform any other reasonable tasks as required to ensure the safety and success of the business.
Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
Complete all E-learning and mandatory training within required timeframes.
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list