Spotlight webinars
Our next Spotlight webinar is…
Improving Government services with CustomerFirst
Tuesday 18 August 2026 – 3.00pm to 4.00pm BST
Led by Government Digital Service (GDS)
To meet today’s expectations, government needs to move beyond improving digital journeys and focus on transforming how services are designed, run and improved end to end.
That’s why DSIT has set up CustomerFirst, a new unit within the Government Digital Service. Their mission is to test how government can deliver better services when teams are empowered to work end to end, with users at the centre.
Meet the CustomerFirst team and hear about a NewCo approach – a semi-autonomous model that gives teams the freedom to move at the pace of user need and deliver measurable improvements where existing systems make change difficult.
There will be a Q&A session at the end of the presentation.
Upcoming webinar
Understanding the Environmental Impacts of AI
Tuesday 15 September 2026 – 3.00pm to 4.00pm BST
Led by Professor Chris Preist from the University of Bristol
How do the environmental impacts of individual AI systems influence the bigger picture?
In this session, Professor Preist will connect research on the environmental life cycle impacts of AI with the wider drivers of environmental and energy demand at a global level.
Exploring digitisation trends, AI adoption, and future scenarios, Chris will examine what these developments could mean for the future and the choices we make today.
There will be a Q&A session at the end of the presentation.
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