Reception Manager
| Dyddiad hysbysebu: | 13 Mai 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Gorffennaf 2026 |
| Lleoliad: | Northampton, NN1 3DS |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A0220-26-0005 |
Crynodeb
The following are the core responsibilities of the Reception Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Oversee the administration and support operations of the practice, ensuring staff achieve their primary responsibilities Line manage all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data Support, create and maintain clinical rotas for all types of appointments Support in the coordination of the home visits rota Complete staff appraisals as required Identify and deliver team training where required Compile Reception staff rotas Review and update all administrative and reception policies and procedures as required Support the management team in the compilation of practice reports and the practice development plan Develop, implement and embed efficient office processes and procedures to adhere to extant legislation Act as a focal point for the practice, managing requests from external organisations such as the local police, solicitors, DVLA and other agencies Coordinate the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences Update the appointment system to reflect leave and other approved absences Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the administration team is fully conversant with the complaints procedure Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary Act as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately Be instrumental in ensuring that both Enhanced Service and QOF achievements have been maximised Be an integral part of the general practice team Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Support in the delivery of enhanced services and other service requirements Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Maintain a clean, tidy, effective working area at all times Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed